FAQ

You can find frequently asked questions about our online festival here.
Any other question? Feel free to contact us at online@natur-vision.org

General questions

When does the NaturVision Film Festival 2020 take place?

Where does the NaturVision film festival take place?

How can I watch films?

Which devices can I use to watch the movies?

When can I watch the films?

Can I watch the films even if I don't live in Germany?

What is the culture server or the culture base?

Why a watermark, can I hide it?

Can I download the film?

Registration

How do I create an account for the Naturvision Film Festival ONLINE?

I have not received a registration link. What can I do?

My registration cannot be completed. What can I do?

How do I delete my account?

Why do I have to leave so much data when registering?

Buy a Ticket

How much does a film cost at the NaturVision Filmfestival Online?

How do I pay for a ticket?

Do I have to watch the film immediately after purchasing it?

How many times can I watch a movie?

How do I use a free ticket / free code?

Problems

Why does my video stop?

The movie does not start playing. What can I do?

My confirmation link is not working. What can I do?